Terms & Conditions

By creating an account or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any term of this Agreement, please discontinue using our platform immediately.

Eligibility Requirements

You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our platform. You are responsible for ensuring that your account is accurate and complies with these Terms.

Geographic Restrictions

Our platform is primarily intended for users within the United Kingdom, Ireland, Gibraltar, and Malta. We reserve the right to restrict access from other jurisdictions or territories where applicable laws conflict with these Terms.

Account Registration Rules

1. Each user can only have one account.
2. You must provide accurate information during registration.
3. You are responsible for maintaining the accuracy of your account details.
4. You may not share your login credentials with anyone else.

One-Account-per-User Policy

You agree that creating multiple accounts is prohibited and will be considered a serious offense, potentially resulting in the suspension or closure of all associated accounts.

Identity Verification and KYC

We reserve the right to request verification documentation from users who appear suspicious or non-compliant. You must provide accurate information and comply with any requests for additional verification as required by applicable laws and regulations.

Account Accuracy Obligations

You are responsible for ensuring that your account details, including personal data and payment information, remain up-to-date and accurate at all times.

Account Security Responsibilities

1. Your login credentials (username/password) must be kept secure.
2. You must not share or disclose your login credentials to anyone else.
3. You are fully responsible for any activity on your account that is logged in using your credentials.

Restricted Behaviour and Prohibited Activities

You agree that you will not engage, facilitate, promote, or assist in the following activities:

1. Collusion between players
2. Cheating or exploiting gameplay mechanics
3. Using automated software (bots) to play games
4. Multi-accounting for fraudulent purposes

Bonus and Promotion Rules

1. Our bonuses are subject to specific terms and conditions.
2. All bonus funds must be wagered a minimum of 35 times before withdrawal.
3. Bonus abuse prevention mechanisms may apply, including but not limited to account restrictions or voided winnings.

Wagering and Gameplay Conditions

All games have rules that can affect gameplay and winnings. By playing our games, you acknowledge your understanding of these rules and agree to abide by them.

Bonus Abuse Prevention

We reserve the right to restrict bonus eligibility for users who we deem have engaged in, or facilitated bonus abuse. This includes but is not limited to multiple account creation for bonus collection, manipulation of deposit amounts for bonus redemption, or use of third-party services that artificially enhance gameplay outcomes.

Deposits and Withdrawals

1. Deposits can be made using a range of payment methods.
2. You are responsible for verifying the accuracy of your payment information at all times.
3. For withdrawals to occur, you must have met any terms specific to bonuses or promotional offers.

Verification Before Withdrawals

We may request verification documentation from users who attempt to make a withdrawal in order to confirm their identity and ensure that funds do not belong to someone else.

Processing and Review Procedures

Withdrawal requests will be processed within 24-48 hours where applicable. In cases of discrepancy or investigation, we reserve the right to delay payments until further notice.

Responsible Gambling Expectations

1. You must use our responsible gambling tools available on the platform.
2. We encourage you to exercise moderation and gamble responsibly at all times.

Self-Exclusion and Account Restrictions

We offer self-exclusion facilities for users who wish to temporarily or permanently exclude themselves from using our services.

Game Fairness and RNG Systems

1. Our games are audited regularly by independent third-party organizations.
2. The outcome of every game is determined solely by chance (RNG system) with no bias towards any particular user or side.

Technical Interruptions or Voided Gameplay

We will not be liable for any direct or indirect loss, damage, or inconvenience arising from our services being temporarily unavailable due to technical issues beyond our control. Similarly, gameplay voids or delays can occur without affecting the fairness of outcomes.

Suspension or Closure of Accounts

1. We reserve the right to suspend or close your account in cases of suspected cheating, collusion, bonus abuse, or non-compliance with these Terms.
2. Upon suspension or closure of an account, all bonuses and winnings may be voided, forfeited, or withheld at our discretion.

Intellectual Property and Platform Ownership

All elements on the platform are copyright to Bingo Casino West Limited unless explicitly stated otherwise. You acknowledge that use of this service constitutes a license from us for as long as you comply with these Terms.

Limitation of Liability

Our liability is limited to the amount lost up to a maximum period in accordance with applicable regulations. We will not be liable for indirect, consequential losses (including but not limited to loss of income or business) resulting from our services being unavailable due to unforeseen circumstances beyond our control.

Modification of Terms

We may change these Terms and Conditions at any time without prior notice. Your continued use of the platform indicates acceptance of new terms as they apply when changed.

Contact or Support Guidance

Our dedicated customer support team is available 24/7 via live chat, email, and phone for guidance on all matters related to these Terms.